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Quality Management Consulting Services
We are a consulting firm focused entirely around growing our client’s businesses. We believe that results come from skilled teams, not armies of people that are trained to do standard repetitive work. This is all because there is no such thing as a “standard” plan and every single business need is different.
If you want a company that will throw you in a pile with the rest of their clients, we can recommend a few other people for you to work with. If you want a company that measures their success on yours then you should probably give us a call to see how we can make an impact for you.
Lean/ Six Sigma Improvement Services
The Six Sigma Process Improvement Service is a high-performance, data-driven approach to analyzing the root causes of business problems and solving them. It ties the outputs of the business directly with the requirements of the marketplace. Six Sigma Goals:
- At the strategic level - Align an organization keenly to its marketplace and deliver real quality improvement.
- At the operational level - Move business products or service attributes fully within the zone of customer specifications and dramatically shrink process variation and the cause of defects which affect the customer negatively.
Today, most companies operate at around Three Sigma, which translates into approximately 67,000 defects per million opportunities. Achieving Six Sigma at the output of a business process decreases the number of defects to fewer than four per million.
Scope:
This Service addresses specific process defects and implements the Improvements that are needed to provide high-quality and consistent services to meet the Service Levels as expected by the end user community (Customer).
The QMS approach is to use information obtained from interviewing customer personnel responsible for the process:
- Financial information relevant to the process
- Data produced by the customer
- Root cause analysis
- Implement Solutions
Control Plan:
In addition we will provide our own templates and relevant case studies
Benefits:
- Real costs saving within a process
- Improve quality
- Continuous Improvement and self evaluation
- Increase competitiveness
- Improve services
To find out more about what this service could do for your organisation, please contact us.
ITIL Management Services 
The QMS ITIL (IT Infrastructure Library) Service Management Assessment(SMA) provides a comprehensive management level evaluation of the factors that may affect the customer's availability to meet service availability targets and other major service delivery goals such as quality and cost of service. The ITIL -SMA is based on the service management model that references the ten key infrastructure management areas as defined by ITIL. The assessment is conducted through a series of structured in-depth interviews with appropriate customer personnel augmented by a review of relevant process documentation relating to the customers environment.
The QMS ITIL assessment covers:
- Define Inputs and Outputs of the process (gather data)
- Define Inputs Measure Process (end to end)
- Analyse the Process
- Root cause analysis
- Cost Saves benefit analysis
Scope:
This ITIL Service Management Assessment addresses specific process defects and Improvements that required to provide high-quality and consistent services to meet the Service Levels demanded and expected by the end user community.
The QMS approach is to conduct a process analysis using the information obtained from interviewing customer personnel coupled with our own experience of service management (ITIL) and Six Sigma analysis:
Benefits:
Identify real Cost Savings within a process.
Identify opportunities to improve quality of service.
Continuous improvement and self evaluation.
Increase competitiveness.
To find out more about what this service could do for your organisation, please contact us.
Organisation developments
QMS Consulting specialises in creating customised solutions to meet your organisation's needs.
QMS Consulting works alongside you and your business to develop and implement successful organisation development initiatives that deliver results. We work with your business at all levels, offering board, executive and leadership development, executive coaching and facilitation services. We also undertake organisation and capability and talent reviews and design and implement competency models, performance and talent management frameworks.
QMS Consulting will assist you to identify your needs, the best intervention to achieve results, and will design, deliver and evaluate the outcomes.
To find out more about what this service could do for your organisation, please contact us.
Communication Strategies
Without communication an organisation, of whatever size, cannot function properly
QMS develops communication strategies using people-centred, empowering and participatory processes. End users of information are seen as active participants in developing the messages and there is an emphasis on using local knowledge and involving marginalised groups in the process.
Communication strategies are awareness raising, learning and sharing of information which empowers people to make informed decisions.
To find out more about what this service could do for your organisation, please contact us.
Change Management
Most businesses across the globe are facing more unstable markets, more demanding shareholders and more educated customers, and many, like you, are restructuring to meet such challenges.
The pressures on business are greater today than ever. Global competition, oppressive macroeconomic conditions, and informed, discerning customers mean businesses must deliver ever higher levels of quality and service, at competitive prices. Quite often these pressures necessitate changing how the organisation operates – to inject a more commercial outlook, to redefine roles, to eliminate unproductive work habits, or to integrate a new technology to support the business.
Quality Management Solutions is a leading provider of change managers and change management consultants.
To find out more about what this service could do for your organisation, please contact us.
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